|Accessibility Policy||Greenstone Canada has established an Accessibility Policy that governs how we address accessibility issues inside and outside the organization.||Compliance||Completed|
|Multi-Year Accessibility Plan||Greenstone Canada has established an Accessibility Policy that governs how we address accessibility issues inside and outside the organization.||Compliance||Completed|
|Communication||We ensure that everyone can communicate with us in their most comfortable manner. We will inform the public of ways to communicate with us.||Operations||Completed|
|Websites||We are making our websites accessible to everyone. New web design will incorporate accessibility standards based on WACG 2.0 AA requirements.||Marketing & IT||Ongoing|
|Feedback||Greenstone Canada has established a feedback process for receiving and responding to feedback about the manner in which the company provides services to members of the public with disabilities.||HR||Completed|
|Hiring||In our job posting we notify the public that accommodations for applicants with disabilities are available during the recruitment, assessment, and selection process. We will consult with a job applicant about suitable accommodations if accommodation is requested. When making offers of employment we include notice of policies on accommodation for employees with disabilities.||HR||Completed|
|Employment||Greenstone Canada ensures that our employees are provided with support and performance management that considers their accessibility needs and make available resources to address any accessibility needs for their career development. We consult with employees in the development of their careers and will develop an individual accommodation plan if it is necessary.||HR||Completed|
|Return to Work||We ensure that there is a process in place that allows employees to return to work after an absence due to a disability and we provide accommodations they need to return.||HR||Completed|
|Accessibility Training||We are ensuring that Greenstone Canada employees are trained to address any accessibility concerns that arise when dealing with the public or with each other, and the records of this training will be maintained. Training also includes an understanding of AODA requirements and the Human Rights Code provisions on disability discrimination. We ensure that employees know about available accommodations and how to ask for them.||Compliance, L&D||Expected rollout Q1 2024|
|Review||To ensure that Greenstone remains up to date with applicable regulations, this plan will be reviewed at least once every five years.||Compliance, HR, IT, L&D, Marketing, Operations||September 2028|
At North Cover, we are committed to making sure all Canadians have access to our products and services in a way that promotes independence and equal opportunity, by meeting all requirements in accordance with Canadian accessibility laws and standards.
Our goal is to identify and eliminate potential barriers for customers who depend on assistive technologies, ensuring that national accessibility standards are incorporated into our digital presence and the information we share. We continually strive to be fully compliant with level A and AA in accordance with WCAG 2.1 guidelines.
Our commitment to accessibility is intended to ensure any information is easy for everyone to understand and is consistent with Canadian accessibility legislation. We will continue to improve the user experience for all our customers, regardless of the assistive technology that is used to access this website.
Please refer to North Cover’s Accessibility Policy for more information on how we are committed to creating a culture of equity, diversity and inclusion.
The intent of our Accessibility Plan is to outline how we will identify, remove and prevent barriers for people with disabilities.
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We strive to provide the highest quality service for all our customers. By sharing your feedback, it helps us understand your needs and how we can improve the service you receive.
Please feel free to contact us at any time if you have any questions, suggestions or complaints about our accessibility policy.